Nowadays in Shanxi, you can enjoy high-quality legal services no matter where you are.
"In recent years, the Provincial Department of Justice has made great efforts to promote the construction of the public legal service system, relying on the legal aid convenience service hall, ‘ 12348’ Legal service hotline, remote video service system, full implementation of free legal consultation convenience project, initially formed ‘ Trinity, online and offline, complementary advantages, covering the whole province ’ The new model, work together to get through legal aid ‘ The last mile ’ 。” Xue Yonghui, Party Secretary and Director of Shanxi Provincial Department of Justice, told the reporter of Legal Daily.
According to statistics, in 2018 alone, Shanxi Province received more than 240,000 people’s consultations, handled 22,000 legal aid cases, answered 53,000 "12348" legal consultation calls, provided 25,000 remote video services and consulted more than 3,000 difficult cases, which further improved the satisfaction of the recipients.
Remote video helps free legal consultation.
As an underdeveloped province in central China, Shanxi has a long-standing problem of lack of total legal service resources and uneven distribution.
To this end, referring to the form of telemedicine service, Shanxi has set up a remote video service system for legal aid covering the linkage of provinces, cities, counties and townships, and organized high-quality legal service resources and outstanding legal talents in Taiyuan and large and medium-sized cities to provide high-quality legal services for rural grassroots, especially in remote and economically underdeveloped areas.
It is reported that the legal aid remote video service system can reasonably allocate high-quality legal service resources throughout the province and answer questions for the recipients.
Entering the remote video service center on the second floor of Shanxi Legal Aid Center, real-time pictures of legal aid centers in cities and counties are displayed on the big screen on the wall.
According to Huang He, director of Shanxi Legal Aid Center, in the process of accepting legal aid applications, legal aid institutions at all levels can directly transfer them to legal aid institutions with jurisdiction through the remote video service system if they have no right to accept them due to geographical jurisdiction. Accepting units can give priority to reviewing relevant supporting materials online and accept applications in time.
In the process of providing legal aid, in case of difficult and complicated cases that need assistance, you can also ask superior institutions to organize excellent legal experts to discuss the case through the remote video service system.
"This system has played a great role in the implementation of the free legal consultation convenience project." Zhai Xinshan, member of the Party Committee and Deputy Director of Shanxi Provincial Department of Justice, told the reporter.
According to Zhai Xinshan, the implementation of the free legal consultation convenience project aims to organize professional legal service teams through 117 county (city, district) public legal service centers and 1418 township (street) public legal service workstations in the province to provide high-quality, efficient and convenient free legal consultation services for the people. The project was listed as one of the eight livelihood issues in 2019 by the Shanxi provincial government.
Since April this year, the legal aid remote video service system has provided more than 1,550 legal services to grassroots and remote legal aid institutions and people in need, and consulted more than 60 major and difficult cases.
Legal aid to solve villagers’ support disputes
"I probably know the case, let’s go tomorrow!"
"Ok, I’ll contact the parties!"
On the morning of March 20th, in the Legal Aid Center of Quwo County, Linfen City, Shanxi Province, Xie Hu, director of the center, was connecting with Wang Zhi, director of Shicun Judicial Office, through the remote video system.
When I was leaving work the afternoon before, the 70-year-old Mrs. Shi came to the judicial office and said that she wanted to consult the maintenance problem.
It is understood that the old lady is a villager in Jixu Village, Shicun Town, and has been separated for a long time due to family conflicts with her wife. After the old couple reached an agreement with their two sons, the old lady was supported by the eldest son Li Mougang and his wife was supported by the second son Li Mouyong.
However, after January 2018, Mrs. Shi Lao never received alimony from her son. Now, my son goes out to work and can’t be contacted, so he has no choice but to go to the judicial office for consultation.
Considering that the case was a maintenance dispute and qualified for legal aid, Wang Zhi decided to report to the county legal aid center.
On March 21, Xie Hu and the staff of the judicial office came to Mrs. Shi’s home. Through interviews, they learned that Li had just remarried and had a estrangement from his mother because of the contradiction between her mother-in-law and her daughter-in-law, so she went out to work with her wife.
After confirming the basic information of the case, Xie Hu went through the legal aid procedures for Mrs. Shi at the scene and personally represented the case.
Subsequently, Xie Hu wrote a civil complaint and an application for deferred litigation fees for Mrs. Shi and submitted the litigation materials to the Quwo County People’s Court for filing. The court transferred the case to the pre-litigation mediation center.
Unable to contact the parties, Xie Hu used many methods after communicating with the court and finally contacted Li Mogang through a friend.
After patient persuasion and education, Li just expressed his willingness to fulfill his maintenance obligations and agreed to transfer the alimony to a friend’s account before the 5 th of each month, and the friend will transfer it on his behalf.
At this point, the case ended successfully.
Create three platforms of physical hotline network
In the Public Legal Service Hall of Shanxi Province, the reporter saw that there is a legal aid self-service area, equipped with public legal service robots and touch-screen integrated machines, which is convenient for visiting people to independently inquire about laws and regulations and connect experts and lawyers through remote video, reducing the waiting time and realizing the rapid processing of legal aid.
"We rely on government service centers, public legal service centers, and township public legal service workstations to achieve full coverage of legal aid convenience service windows. All public legal service centers and stations are equipped with lawyers and legal workers on duty, and legal aid applications are accepted in one window, informed once, fully authorized, reducing the approval process, and handling them immediately if they meet the conditions, so that the masses can run less and at most once." Yan Xinshan said.
While building a physical platform, Shanxi is also equipped with "12348" hotline duty lawyers to strengthen management, standardize consultation and answer terms and service procedures, inform the handling procedures and service methods of legal aid through the hotline, make appointments for on-site services through the hotline, and guide the masses to apply for legal aid nearby.
In addition to building physical and hotline platforms, Shanxi also actively builds network platforms.
At present, WeChat official account, a WeChat platform for legal aid, has been set up, and a volunteer lawyer information base has been established, and a professional team of lawyers has been hired to answer questions online. Residents can make legal consultations and make appointments at any time through WeChat WeChat official account, thus realizing the "online, fingertip and anytime" legal aid.
In addition, in order to further extend its reach, Shanxi has also turned the village legal adviser into a legal aid liaison with the help of "one village (community) and one legal adviser".
"Lawyers are mobilized as legal aid liaison officers. In the process of providing legal services to village committees, lawyers carry out legal aid publicity to villagers, and cases that meet the conditions of legal aid can be accepted at any time to assist villagers in handling legal aid application procedures." The Yellow River introduced. (Reporter Ma Chao Wang Zhitang)
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